Shipping Policy
Last updated: August 29, 2026
Here is exactly what happens between your order and your delivery.
1. Dispatch time
Every projector is tested and packed in protective foam in our warehouse. Orders leave us 1 to 2 business days after you buy, and you receive a tracking link by email as soon as the parcel is on its way.
2. Delivery time
After dispatch, delivery normally takes 6 to 9 business days. Remote areas may take slightly longer.
3. Shipping costs
Free shipping is included on every order. Any applicable sales tax is shown at checkout.
4. Tracking
You receive a confirmation email when you order and a tracking link as soon as your projector ships. If tracking has not updated within 3 business days of dispatch, contact us at support@fanbeam.store.
5. Addresses and delays
- Please double-check your shipping address; we cannot reroute a package once shipped.
- If a parcel is returned because of an incorrect address or repeated failed delivery attempts, we can reship it once the return arrives (reshipping fees may apply).
- Carrier delays, weather and customs inspections are outside our control.
6. Damaged or lost shipments
Keep the packaging and send us photos within 7 days of delivery if your projector arrives damaged, and we will arrange a replacement or refund. If a parcel is confirmed lost by the carrier, we ship a replacement at no cost.
7. International orders
We ship worldwide. Import duties, taxes and customs clearance fees, where applicable, are the responsibility of the recipient.
